Please make the return address variable and the buyer will be notified depending on the vendor he bought from…also, as requested we need to make it more of a dispute process that involves the vendor as well since the vendor also needs to be governed by actions in case of a dispute from the buyer.
REFUND POLICY
We have a priority goal to enhance the experience of our customers. We at Bazary guarantee the rights of our customers and keep them aware at every instant by offering advice through Bazary, social media, and catalog. The below mentioned policy is for the same services and applicable to all the placed orders within the Bahrain, on Bazary e-commerce Portals Management and Operation (hereinafter refer to “Bazary”).
Products that can be refunded
We are giving the refund service in case of receiving the defective product, sent with a Bazary’s website error or not in accordance with our customer’s specifications. If the customer is not satisfied with what he or she ordered and what is received than the customer has a right to claim refund and return it easily within the provided time limit.
- The product that is being returned by the customer must be complete and intact.
- There should not be utilization of received product which is being returned.
- Item packaging should be unblemished and intact.
- Original receipt must attach with returning product.
Items that cannot be refunded
- If the product is not complete or if even a single item is missing.
- If the product is customized according to size, style, and fabric.
- If the product get stained, emitting perfume scent or body odors, and got damaged even a bit.
- Due to hygienic reasons, undergarments products are not returnable.
- The discounted sale merchandise cannot be returned.
Vendor’s Liability
Bazary ensures that all disputes processes go smoothly between the order and the payment. Bazary rely on vendors to manufacture, list, and supply products to buyer. The relation between Bazary and vendor establishes the liability of vendor to process refund disputes with buyer. Your refund application will be initiated once the ordered product is received back at vendor’s store and inspected by the vendor.
What is Procedure for Return & Exchange?
Step: 1. Contact
If you are exchanging or returning any of your purchased item please email at info@bazary.co, our customer care representative will get back to you within next 24-48hours on working days (Monday to Friday).
Step: 2. Review
Once you’ve submitted a refund request, the vendor will review your request and may contact you for more information, or try and resolve your issue.
Step: 3. Approve
If your request was approved by vendor, we’ll let you know. Your request will then be sent to our Help Team to be processed. Remember, once your refund has been processed, your right to use, order placing and rate the item may revoke in that specific time.
Step: 4. Dispute
If the vendor declines your request, we’ll let you know that it is now closed. If you disagree with the decision, now will be time to raise a dispute with Bazary.
If your refund request is sent to a Bazary you should expect to receive a response within 2 days. If this doesn’t happen, you can “raise a dispute”, which means you ask our Help Team to look into it.
Step: 5. Return/ Exchange Process
If your refund/exchange request is approved by the Bazary, it is sent to the Bazary Help Team for processing. This usually takes three to five business days.
You will be facilitated with return/exchange service during the course of 10days after the delivery of product. The original receipt of product will be required for your ease and our convenience.
You can return the item to our provided address written below under the title ‘Return Address’.
Please note the courier cost of returning the item will be borne by the customer.
Return Address
Dear Customer, please use the mentioned below address for returning or exchanging of products, or follow the instruction of our Customer Care Representative.
—————